martoto FAQ

We at martoto operate in supported jurisdictions where online gaming and sportsbook services are legally permitted. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering, live-dealer gaming, or slot play is prohibited by law. Users in Jakarta, Surabaya, Bandung, Medan, and other regions must verify that martoto access complies with their local regulations before registering. When you create an account on martoto, you confirm that you are accessing our platform from a jurisdiction where our services are legally permitted. If you are unsure whether martoto is available in your location, contact our support team before proceeding with registration.

On the martoto login page, click the "Forgot your password?" link. Enter the email address associated with your account. We send a password-reset link to your inbox within a few minutes. Click the link, create a new password, and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact our support team. We recommend using a strong password — at least 12 characters, mixing uppercase, lowercase, numbers, and symbols. If you have trouble resetting your password or cannot access your registered email, our support team can verify your identity and help you regain access to your martoto account.

Yes. We at martoto accept deposits via online payment, e-wallet, mobile banking, and local payment bank transfers. You can also deposit using e-wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you select a bank transfer on martoto, we provide you with a unique account number and reference code. Transfer your deposit amount to that account, include the reference code in the transfer memo, and your balance updates once the bank confirms the transaction — typically within 1 to 2 hours on business days. E-wallet deposits usually complete within seconds. All payment methods are processed securely and your transaction history is available in your martoto account dashboard.

Deposit ranges on martoto vary by payment method. E-wallets such as mobile banking, local payment, and online payment typically support deposits from a minimum amount up to a daily limit set by the e-wallet provider. Bank transfers via e-wallet, mobile banking, local payment, and online payment have their own minimum and maximum per transaction, set by each bank. e-wallet and mobile banking also have provider-specific limits. When you select a payment method on martoto, the deposit screen displays the minimum and maximum for that method. If you need to deposit an amount outside the standard range, or if you have questions about limits during peak periods like Idul Fitri or Idul Adha, contact our support team — they can advise on alternative methods or temporary adjustments.

We at martoto offer a weekly cashback promotion to active users. The mechanics are: you place bets across our football markets, live-dealer tables, or slot games during the week. At the end of the week, we calculate your net losses (total bets minus total winnings) and credit a percentage of that loss back to your account as cashback. The exact percentage and eligibility criteria are displayed in the Promotions section of your martoto account. Cashback is credited automatically — no claim needed. Cashback funds are added to your balance and can be used for future bets or withdrawn subject to standard verification windows. Terms and conditions apply; read the full promotion details on martoto before placing bets.

martoto offers four main game categories. Football markets cover Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and World Cup tournaments — with game information and in-play betting. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other games streamed from multi-camera studios. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules, payout structure, and betting options. Browse the martoto app or website to explore all available games and markets.

Our support team at martoto handles English and Indonesian. You can reach us via live chat (available during business hours), email, or in-app help. When you contact martoto support, select your preferred language and describe your issue. Our team responds within a few hours on business days. For urgent account issues — such as suspected unauthorized access or a blocked withdrawal — use live chat for faster assistance. Email is suitable for non-urgent questions and documentation requests. All support interactions are logged in your martoto account for your records.

To request deletion of your personal data from martoto, contact our support team via email or live chat. Provide your account email and a clear statement that you wish to delete your account and associated data. Our team will verify your identity, confirm any outstanding balance or pending transactions, and process your request. Data deletion is subject to legal and regulatory requirements — we may retain certain information for compliance, fraud prevention, and dispute resolution for a period set by applicable law. Once your deletion request is approved, we remove your personal information from active systems within the timeframe specified in our Privacy PolicyYou will receive confirmation once the deletion is complete.